LOXURYA · PERSONAL SHOPPING
Terms and Conditions
Last updated: 5 October 2026
Clear terms for a considered shopping experience. Please read these terms before placing your order.
1. Our service
Loxurya provides a personal shopping service, purchasing authentic products from official stores or authorised retailers on your behalf. The store is operated by مؤسسة موقع الأصلي التجارية in Saudi Arabia, Unified National Number 7017737011.
By confirming an order, you authorise us to purchase the selected items on your behalf, according to the product details and options agreed at checkout. This authorisation does not waive your statutory rights.
2. Product selections and availability
Please review the size, colour, model, quantity, and delivery details before confirming your order. Minor differences caused by screen settings or brand packaging changes do not affect your right to receive the product as described.
If an item is unavailable after payment, we will contact you to choose an alternative with your express agreement or receive a full refund. We will not substitute an item without your approval.
3. Prices and included costs
The total confirmed at checkout includes the product price, the agreed service fee, international shipping, applicable customs duties, domestic delivery, and any applicable VAT. The order summary shows the amounts payable before you confirm the purchase.
Prices for new or unconfirmed orders may change with supplier prices or exchange rates. We will not increase an already confirmed order total without your agreement. If a price error prevents fulfilment, we will contact you with the corrected offer or arrange a full refund if you do not accept it.
4. Cancellation and refunds
You may request cancellation before we purchase the item from the supplier. Please contact us promptly, preferably within 12 hours of placing the order; this is not a guaranteed waiting period before purchasing begins.
Once the supplier purchase has been made, voluntary cancellation depends on whether it can be reversed and on any lawful, previously disclosed costs. Statutory cancellation and return rights remain applicable. Selecting a standard size, colour, or model does not by itself make an item custom-manufactured.
For an approved cancellation, we initiate the refund within 7 business days, or sooner where required by law. The time it takes to appear in your account depends on the payment provider and bank. Payments made through Tamara or Tabby are refunded through the relevant provider.
5. Returns, exchanges, and product issues
Where the statutory right applies, you may request a return within 7 days of receiving an unused product, subject to the applicable legal conditions and exceptions. Keep the product, its accessories, labels, and packaging in their original condition to help us process the return.
If you receive the wrong item, a defective product, or an item damaged in delivery, contact us as soon as possible, preferably within 24 hours, with your order number and supporting photographs. This requested reporting period does not remove rights relating to defects or non-conformity discovered later.
For a confirmed error, defect, or delivery damage for which we are responsible, we will arrange the applicable remedy, including replacement or a full refund, and cover the associated return and delivery costs. No service-fee deduction applies to these cases.
For a discretionary return outside a statutory entitlement, we may consider a request submitted within 3 days of receipt, provided the item is unused and complete in its original packaging. Acceptance may depend on the original retailer’s policy. That retailer’s policy does not override your statutory rights against Loxurya.
A discretionary return may be subject to the agreed 15% service fee and actual international return-shipping costs, only where lawful and disclosed in advance. The fee amount and its calculation basis must be stated before purchase, and a clear refund breakdown provided before proceeding. Fees will not be deducted twice for the same service or used to restrict a statutory remedy.
6. Personal shopping service fees
Service fees cover purchasing, supplier coordination, and logistics follow-up. They are refundable when an order is cancelled before execution. After execution, only lawful fees for services actually performed and disclosed and agreed in advance may be retained, subject to the exceptions and consumer rights described above.
7. Shipping and delivery
The expected delivery period is 7 to 15 business days from order confirmation, unless a different timeframe is clearly agreed before purchase. Business days exclude weekends and official public holidays. We will inform you of a material delay and explain the available options without limiting your legal cancellation rights.
We provide a local tracking number once available and updates on the order’s progress. Where international tracking is available, we share it or provide shipment updates on request.
8. Lost or undelivered shipments
We remain responsible for resolving a shipment lost or not delivered due to a cause for which we or our delivery providers are responsible. We will arrange a replacement with your agreement or a refund, as appropriate to your rights. You are not required to pursue the courier instead of contacting us.
9. Missed delivery and uncollected orders
Please provide accurate contact and delivery details and respond to delivery arrangements. If redelivery is required because of incorrect information or a missed delivery attributable to you, we may charge the actual, reasonable redelivery cost after explaining it and obtaining your agreement.
If an order remains uncollected for 30 days after notification, we will contact you to arrange delivery, return, or cancellation and clarify any lawful, documented costs. The passage of 30 days does not automatically forfeit your payment or statutory rights.
10. Tamara and Tabby payments
Tamara or Tabby may be used only when offered and enabled at checkout. Eligibility, approval, payment schedules, and financing terms are determined by the selected provider. These store terms do not change your agreement with that provider.
Return requests are handled under this policy and applicable law. Once approved, we submit the refund through the original payment provider, which adjusts or refunds payments under its procedures. Continue to follow the provider’s payment instructions until it confirms an adjustment; do not assume that a return request alone pauses instalments.
11. Promotions and price differences
Loxurya promotions are independent of promotions offered by the original stores. Unless an offer expressly states otherwise, we do not match a later price reduction or reimburse a difference in another retailer’s price after purchase. This does not affect remedies for an incorrect charge or misleading price information.
12. Communication and complaints
We welcome enquiries, complaints, and honest feedback. Please communicate respectfully and provide accurate information so we can investigate and assist you. We may take lawful action against fraud, threats, or unlawful abuse. Nothing in these terms prevents honest reviews, complaints to a payment provider or competent authority, or access to legal remedies.
13. Invoices and records
We provide an electronic order invoice and the relevant itemised purchase details. Applicable taxes and service charges are shown as required. Transaction records are retained in accordance with the relevant Saudi legal requirements.
14. Applicable law and privacy
These terms are governed by the laws of Saudi Arabia, including the E-Commerce Law and its Implementing Regulations and other applicable consumer-protection requirements. Mandatory statutory rights prevail over any conflicting term. Personal data is handled as explained in our Privacy Policy.
15. Agreement and updates
By placing an order, you confirm that you have reviewed the product options, total price, service fees, and these terms. You are responsible for the accuracy of your selections and information, without waiving your legal rights. The version agreed when the order was placed governs that order; later changes do not retrospectively reduce your rights.